Frequently Asked Questions

Choosing & Ordering

Can I commission a custom piece?

Yes. Send us your idea, approximate dimensions and any reference images. We will discuss the design, price and expected timeline before you order.

How are your prices determined?

Price reflects the materials, design complexity and time needed to create the piece. Glass, solder, framing and hanging hardware all contribute. A detailed design can take more work than a simpler piece of the same size, and custom commissions require additional design and production time.

When will my order ship?

Ready-to-ship pieces dispatch within 2–3 business days. Made-to-order stained glass takes 7–14 days to create before shipping. Custom commissions may take longer; we confirm their timeline before you order. If you need a piece for a particular date, contact us first.

Shipping & Returns

Is shipping free?

Free standard shipping applies to eligible pieces identified in the listing for delivery within the contiguous U.S. Other shipping charges are shown at checkout or confirmed in a quote before purchase. Large panels may require a separate quote.

Do you ship internationally?

We ship to selected destinations at the actual shipping cost. If your country is not offered at checkout, contact us for availability and a quote. Customs clearance may extend delivery times, and destination duties, taxes or fees may apply. See our Shipping & Returns policy for details.

Can I return my piece?

For standard, nonpersonalized pieces, request a return within 14 days of delivery and ship it back within 14 days of your request. Buyers pay change-of-mind return shipping. Personalized pieces and custom commissions are excluded from change-of-mind returns when disclosed before purchase. Damage, defects and order errors remain covered. Read the full return policy for conditions and refund details.

What if my piece arrives damaged or incorrect?

Contact us with your order number and photographs of the item, box, label and packing materials. Keep everything until we confirm the next steps. Please report visible damage promptly, ideally within 48 hours; this is not a cutoff for legitimate claims. We will help arrange a repair, replacement or refund and cover any necessary return shipping.

Displaying Your Glass

How do I hang my stained-glass piece?

Use the hanging loops and hardware supplied with your piece. Choose a secure mounting point and hardware appropriate for both the surface and the artwork's weight, following the hardware manufacturer's instructions. A suitable wall stud or solid wooden frame may provide support; do not rely on unsupported drywall or decorative trim.

For pieces with two hanging points, measure their spacing and use a level to position the mounting hardware. Support the artwork while attaching it, use both intended hanging points, and check that the connections are secure before releasing it.

Do not hang glass from a suction cup or adhesive hook unless the mounting system is expressly rated for the piece and installation conditions. For a heavy panel, an unfamiliar wall surface or a chain adjustment, ask a qualified installer or contact us before proceeding.

Still have a question?

We are happy to help. Contact Donahue Glassworks with your question or custom project idea.