Before Your Piece Ships
Good art takes time. Here is what to expect before your order leaves our studio.
Ready-to-ship pieces: Dispatch within 2–3 business days.
Made-to-order stained glass: Allow 7–14 days for creation before shipping. Custom commissions may take longer; we will confirm the timeline before you order.
Processing time and carrier delivery time are separate. If you need a piece for a specific date, please contact us before purchasing.
U.S. & International Shipping
Contiguous U.S.: Free standard shipping is available on eligible pieces identified in the listing. Any shipping charges are shown at checkout or confirmed in a quote before purchase.
Alaska, Hawaii & U.S. territories: Shipping is charged separately. Contact us for a quote if your destination is not available at checkout.
International: We ship to selected destinations at the actual shipping cost. If checkout does not offer your country, contact us before ordering so we can confirm availability and pricing.
Large panels & expedited delivery: Contact us for a shipping quote. Expedited shipping does not shorten creation time.
Carrier delivery estimates begin after dispatch and are not guaranteed. Customs clearance can extend international delivery times. Glass is carefully cushioned and shipped using a tracked parcel service; we confirm available insurance for the service and destination.
Customs charges: Import duties, taxes or handling fees collected with your order will be identified before payment. Additional destination charges not collected in advance may be payable by the recipient. We declare the accurate purchase value.
Returns & Refunds
We want you to love your piece. If something is not right, contact us so we can help.
Standard, nonpersonalized pieces: Request a return within 14 days of delivery, then ship it back within 14 days of your request. Contact us first for the return address and packing instructions.
Items must be in their original condition, without customer-caused damage, and securely packaged. Use tracked return shipping and retain your receipt. The buyer pays return shipping for a change-of-mind return. We do not charge a restocking fee.
Personalized pieces & custom commissions: Change-of-mind returns are not accepted when this condition is disclosed before purchase. Handmade standard designs remain eligible for returns. Damage, defects and order errors remain covered.
Refunds: We process eligible refunds to the original payment method within 5 business days of receiving and inspecting the return. Your payment provider may take additional time. We refund the item price and applicable sales tax. We do not deduct our original postage from orders advertised with free shipping. Original paid shipping is nonrefundable for change-of-mind returns, except where applicable law requires otherwise.
These terms do not limit any rights provided by applicable consumer law. International orders may carry additional cancellation, return or refund rights.
Arrived Damaged or Incorrect?
We carefully pack every piece, but if yours arrives damaged, defective or different from what you ordered, contact us and we will help arrange a repair, replacement or refund, as appropriate.
Please report visible shipping damage as soon as possible, ideally within 48 hours of delivery. This is a request for prompt reporting, not a cutoff for legitimate claims or applicable consumer rights.
Include your order number and clear photographs of the item, outer box, shipping label and packing materials. Keep the item and all packaging until we confirm the next steps; the carrier may need to inspect them.
Do not send a damaged piece back without contacting us first. We cover any necessary return shipping for damaged, defective or incorrect items. Please handle broken glass carefully.